FAQ

How long will it take for my order to arrive?

Due to the fact that these products are sourced and shipped internationally from suppliers all over the world, shipping times for your order may vary.

Please keep in mind, that this is the reason we are able to offer such great prices on our products.

If you live in the US, your package will be shipped via ePacket which is a USPS service.  Delivery time is typically 20-25 days. Once your items reach the United States, you can check the USPS website for the estimated delivery date.

If you live outside of the US, we will do our best to ship your packages with full door-to-door tracking and you can use the tracking link we provide for you as well as the table below to get an estimated delivery time.

Our system will automatically send you status updates on your packages throughout the delivery process.

Please use the table below as a general guideline for average shipping times.

Why did I only receive part of my order?

Not to worry, your items had to be shipped separately.

We work with different artists and manufacturers worldwide, and your order more than likely contains products from more than one different supplier.

Do you ship to my country and what are the shipping rates?

We ship worldwide. The exact shipping rate may change based on the item weight and the destination country. We will always suggest the most appropriate shipping weight for our customers to help to save money. Our primary goal is always to deliver your items in a timely and safe manner.

Where do your items ship from?

We are a global online retailer. This means our products are sourced directly from suppliers and artists all over the world. This is why we are able to offer such great pricing.

Most of our suppliers are located in Asia. In addition, we are starting to bring on US-based suppliers to allow for faster shipping for our U.S. customers.

Also worth noting: If you purchase multiple different items through our site, it is likely that they are from different suppliers and will be shipped and arrive separately.

Our company headquarters is located in Asia.

Can you guarantee delivery before a certain date?

If you plan to give one of our items as a holiday gift, we do not recommend buying the items during the month when the holiday is happening. Please buy a month in advance. Otherwise, there is a risk of the item not arriving on time. We are not held responsible for items that do not arrive before the holidays.